I got the renewal email yesterday and called them today, GabesHorn.
Got it free again. Easy peasey.
First, get to the retention dept. Dealing with the customer service rep is a waste of their time and yours.
Just tell them in retention that you're thinking of changing providers and ask what they can do for you?
After every inducement they offer, just ask, "is that the best you can do"?. Then shut up and wait for their next offer. This "shut up" part is the powerful key.
Keep going until you get what you think is their best offer.
If you get the "wrong" rep, just close your conversation with a friendly comment that you need to think about whether or not to cancel and that you'll call back later.
Always be pleasant, no need to bluster or threaten the poor rep. The rep wants to make you happy and is taught to offer whatever it takes (up to a point, of course).
I haven't paid for my Ticket in years and years. Some years I have had to call back to speak to a more "generous" rep, but I've always been ultimately accommodated.
Good luck, Horn, not that you'll need it, man.