RAGRam
Pro Bowler
- Joined
- Mar 14, 2015
- Messages
- 1,150
So Wednesday night I put my phone in my coat pocket, forgot it was in there, put my coat on a little to vigorously later on, and my phone goes flying across the room, I pick it up and I think 20 cracks is a fair estimate of the damage.
I go to the Apple shop today for their drop in repair service, get told in the queue that it's going to cost £80, I think "Ah well that's the cost of stupidity, I can't use it like this anyway"
The guy looks at it, reaffirms the £80 cost, takes it into the back to see how long it will take, comes back out and tells me that because the phone has a bend in it they'll need to replace the entire thing, for a cost of £220, at which point I'm considering walking out, they say that instead of charging the full £220 they'll do it for the £80 original quoted, which is fine.
The guy goes to ring it up, and says that because he originally did it as a screen replacement, then over rode it with a new hand set he couldn't go back and give me the £80 price, so instead he'll give me the handset for free. I effectively jog out before they can change their minds and charge me the full £220. Thanks Apple
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Tl;dr I went from expecting to pay £80 and waiting around 4 hours for a new screen to paying £0 and waiting 5 minutes for a new phone.
I go to the Apple shop today for their drop in repair service, get told in the queue that it's going to cost £80, I think "Ah well that's the cost of stupidity, I can't use it like this anyway"
The guy looks at it, reaffirms the £80 cost, takes it into the back to see how long it will take, comes back out and tells me that because the phone has a bend in it they'll need to replace the entire thing, for a cost of £220, at which point I'm considering walking out, they say that instead of charging the full £220 they'll do it for the £80 original quoted, which is fine.
The guy goes to ring it up, and says that because he originally did it as a screen replacement, then over rode it with a new hand set he couldn't go back and give me the £80 price, so instead he'll give me the handset for free. I effectively jog out before they can change their minds and charge me the full £220. Thanks Apple
.Tl;dr I went from expecting to pay £80 and waiting around 4 hours for a new screen to paying £0 and waiting 5 minutes for a new phone.
