- Joined
- Jul 1, 2010
- Messages
- 17,863
Today I went in for routine oil change. I can't stand changing my own oil and would rather pay the $20 and eat donuts, while not getting my hands dirty. Anyhoozle, I call the service department of the dealership and ask what the price of an oil change is. Guy said $34.95, and that he would accept my $15 coupon I had. So I go half an hour later, told him I called 30 mins ago, he looked at my coupon and *read it*, and said everything was good to go.
When it was finished, cashier person said my final price was almost $40! How is that possible? Cashier says the $34.95 is special price itself and therefore can't apply 2 coupons. This is where my 1st bullshit alarm goes off. How can that price + tax/fees be considered a "special"? I said that isn't what I was promised, so the guy who checked my car in was called.
Tech guy said b/c my car is a V6 engine, it takes 6 quarts and that's why he charged me an extra $4 for that additional quart. Bullshit alarm #2. Furthermore, he then goes on to tell me that $15 coupon I had said it was *up to* 5 quarts only. I agree with that, b/c it's clearly stated on the coupon. So that extra quart + the coupon that wasn't valid + the "special" price of $34.95 + tax/fee tallied up my final charge. Luckily, I think tech guy knew I was getting.....angry
....and just said charge him the $34.95 - $15 coupon. And off I went home, straight to my manual, and unsurprisingly, that extra quart of oil they were about to charge me for would exceed my capacity of 5.5 liters.
I bought my car from this place and always had service done here. Never had any problem with anything, coupon or service. Never had paid regular price for an oil change. Hell, I never paid above $30. Have the same thing done every time: oil change, tire rotation (also included b/c it's factory installed tires which of course they were about to charge me for), and 10 point inspection (they didn't do that).
I think the worse part of this was the tech guy lying through his teeth through sweet talk. He was clearly pretending to care about me personally. I saw right through his crap. About to talk with the manager here shortly about this. I can't stand being lied too, which is the only reason why I'm gonna bitch about it.
When it was finished, cashier person said my final price was almost $40! How is that possible? Cashier says the $34.95 is special price itself and therefore can't apply 2 coupons. This is where my 1st bullshit alarm goes off. How can that price + tax/fees be considered a "special"? I said that isn't what I was promised, so the guy who checked my car in was called.
Tech guy said b/c my car is a V6 engine, it takes 6 quarts and that's why he charged me an extra $4 for that additional quart. Bullshit alarm #2. Furthermore, he then goes on to tell me that $15 coupon I had said it was *up to* 5 quarts only. I agree with that, b/c it's clearly stated on the coupon. So that extra quart + the coupon that wasn't valid + the "special" price of $34.95 + tax/fee tallied up my final charge. Luckily, I think tech guy knew I was getting.....angry
....and just said charge him the $34.95 - $15 coupon. And off I went home, straight to my manual, and unsurprisingly, that extra quart of oil they were about to charge me for would exceed my capacity of 5.5 liters. I bought my car from this place and always had service done here. Never had any problem with anything, coupon or service. Never had paid regular price for an oil change. Hell, I never paid above $30. Have the same thing done every time: oil change, tire rotation (also included b/c it's factory installed tires which of course they were about to charge me for), and 10 point inspection (they didn't do that).
I think the worse part of this was the tech guy lying through his teeth through sweet talk. He was clearly pretending to care about me personally. I saw right through his crap. About to talk with the manager here shortly about this. I can't stand being lied too, which is the only reason why I'm gonna bitch about it.
