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THE 2014 RFIP DIRECTV CALL HAS BEEN MADE!!!!!!

Discussion in 'OFF TOPIC' started by RFIP, Jul 14, 2014.

  1. RFIP Well-Known Member

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    OK so this year it was callzzzzzzzz

    1st call today on lunch: Spoke with a nice young lady who immediately, upon my request, transferred me to the retention department (or so I thought? More later) where I spoke with "Samantha" who was very pleasant but after looking my account over she could do nothing to discount the Sunday St Max (heretofore know as STM). We agreed to disagree and at calls end she said she could give me $10/month for a "loyalty" discount for 12 months & an additional $5 mo/12 months if I went paperless billing. I said ok. I ask her for a new receiver and 1 new mini because the last 2 of my 5 receivers need upgrading and she quotes me $199 for the DVR receiver and $99 for the mini + $20 each for shipping. I pass on that "deal."

    That's $15mo x 12=$180 off SO FAR.

    So on the way home about an hour ago I make the second call.

    First rep "Edwardo", yep...language barrier...so I right off the get-go tell him to transfer me to retention (where I am going with plan [​IMG], he panics and begs me to let him help. Ay, I'm a nice guy, why not let him try?

    After 10 minutes of this foolishness he asks me if $329.96 works for me for the STM package? LOL, I honestly started laughing, didn't even answer him but to say "Please Edwardo, just transfer me to retentions.." Which he did.

    The lovely and effervescent "Kristy" answers in retentions...JACKPOT!!!!

    I calmly told her I wanted to cancel my STM and she asked why? I said too expensive and she said; "why sir, you've been with us since 1996, is that all you need help with? (30 seconds of typing later) "Sir you now have STM for free...does that work for you?"

    Need I respond?

    "Sir I'm so glad I answered your call today..is there anything else I can help with?"

    <I almost feel bad going on>

    Let's just say my new HD DVR & mini are in route, free of charge and free shipping!

    Total score:

    $180 off the very first rep for absolutely nothing
    $330 free STM
    $298 ($199+$99) for two receivers
    $40 ($20x2) for free shipping of receivers
    ---------------------
    $848 <Grand total of savings!!

    You will have to excuse me know while I shower...I feel a little dirty...NOT!!!

    Kristy asked me if I was CERTAIN that the first time I called that I got transferred to retentions because "as long as you have been with us ANYONE of us would have given you the STM for free.."

    Good to know for 2015....and beyond!!
     
    #1
    RamSECUT, TheDYVKX, Ramrocket and 2 others like this.
  2. RFIP Well-Known Member

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    Shoot, I forgot! The very first rep also gave me 3 months of Showtime for free. Nothing major but free is free!
     
    #2
    TheDYVKX likes this.
  3. Faceplant Well-Known Member

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    I do this "social engineering" with DTV every year too, haha. Last year I called and got "Julie" in retentions, who dropped my bill from $229 a month to $80 and threw in the NFL Ticket. Did this on the way to the lake. Saved myself $180 for the year with a 30 min phone call. Boom!
     
    #3
  4. Barrison Well-Known Member

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    I'll have direcTV too man! No price is too high to witness a winning season. ;)
     
    #4
  5. jjab360 Well-Known Member

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    LOL, you're a character for sure, RFIP. Glad to see how low DTV is willing to go next time I make a call.
     
    #5
  6. Alan Well-Known Member

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    I unfriend both of you!
    [​IMG]
    :ROFLMAO:
     
    #6
    RFIP likes this.
  7. RamzFanz Well-Known Member Pit Boss

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    OK, you have inspired me, I'm going in. I'm asking for Kristy.
     
    #7
    Barrison likes this.
  8. Boffo97 Well-Known Member

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    I got half a year of AOL free back in the day doing this.
     
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  9. RFIP Well-Known Member

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    Just ask for retentions and if you've been there for a decent amount of time they'll give it away.
     
    #9
  10. RamzFanz Well-Known Member Pit Boss

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    I'm on right now, so far, free NFL ST, Free MLB after innings, and bill down from 145 to $79.

    Still hemming and hawing to see what else they will offer.
     
    #10
  11. RamzFanz Well-Known Member Pit Boss

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    ...ohhh, free Geni and two mini's. I'm checking to see if they offer BJs.
     
    #11
  12. RamzFanz Well-Known Member Pit Boss

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    I don't know if AOL counts as a win dude... :sneaky:
     
    #12
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  13. RFIP Well-Known Member

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    Lol if they do get back to me quick!!!!
     
    #13
  14. Boffo97 Well-Known Member

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    It used to... kinda... sorta... if you squinted...
     
    #14
  15. blackbart Well-Known Member

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    OK I guess I'm going to have to call
     
    #15
  16. RamzFanz Well-Known Member Pit Boss

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    Done.

    $84 bill (wife won't go paperless)
    Free Geni and 2 wireless
    NFL Sunday Ticket
    MLB after innings

    I get all the Sunday Ticket Max except the Redzone which I don't care.

    Thanks for the inspiration RFIP!

    Tip, when you call, and the computer asks, just say cancel my service and when it asks if you are moving, say no, straight to retention!
     
    #16
  17. RamzFanz Well-Known Member Pit Boss

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    Hey RFID, I got a Kristy too! Not the same chick though, maybe that's a "stage" name. Mine was hard to understand.

    You got showtime too :(
     
    #17
  18. RamzFanz Well-Known Member Pit Boss

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    TOTAL SAVINGS $1,410 and whatever MLB after innings is worth.

    Nice.

    I owe someone a training camp beer or six!
     
    #18
  19. Rambitious1 Well-Known Member

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    How does everybody get these deals but me?
     
    #19
  20. El Juggernauto Your Best Friend

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    Damn @RFIP what a dick lol
     
    #20
    RFIP likes this.